Shipping policy

Shipping Coverage

We currently ship across India. At this time, we do not offer international shipping.


Order Processing Time

  • All orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays).

  • Orders placed on Sundays or holidays will be processed on the next working day.

  • You will receive an order confirmation email immediately after placing your order.


Shipping Time

Estimated delivery time after dispatch:

  • Metro Cities: 2–4 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines may vary depending on courier availability and location.


Shipping Charges

  • Free Shipping on prepaid orders above ₹649.

  • Standard shipping charges of ₹199 apply to orders below ₹649.

  • Cash on Delivery (COD) may include an additional fee of ₹199.


Order Tracking

Once your order is shipped, you will receive a tracking number via SMS/email.
You can track your shipment using the link provided in the message.


Delays

While we strive to deliver on time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier operational delays

  • High order volume

We appreciate your patience in such situations.


Address & Delivery Issues

Please ensure that your shipping address and contact number are correct at checkout.
We are not responsible for delivery failures due to incorrect address details.

If a package is returned due to an incorrect address or failed delivery attempts, re-shipping charges may apply.


Damaged or Missing Items

If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the product/package

We will assist you promptly.


Contact Us

For any shipping-related queries, contact us at:

Email: SugarKillerMed@gmail.com