Shipping policy
Shipping Coverage
We currently ship across India. At this time, we do not offer international shipping.
Order Processing Time
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All orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays).
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Orders placed on Sundays or holidays will be processed on the next working day.
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You will receive an order confirmation email immediately after placing your order.
Shipping Time
Estimated delivery time after dispatch:
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Metro Cities: 2–4 business days
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Other Cities & Towns: 3–7 business days
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Remote Locations: 5–10 business days
Delivery timelines may vary depending on courier availability and location.
Shipping Charges
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Free Shipping on prepaid orders above ₹649.
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Standard shipping charges of ₹199 apply to orders below ₹649.
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Cash on Delivery (COD) may include an additional fee of ₹199.
Order Tracking
Once your order is shipped, you will receive a tracking number via SMS/email.
You can track your shipment using the link provided in the message.
Delays
While we strive to deliver on time, delays may occur due to:
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Weather conditions
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Public holidays
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Courier operational delays
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High order volume
We appreciate your patience in such situations.
Address & Delivery Issues
Please ensure that your shipping address and contact number are correct at checkout.
We are not responsible for delivery failures due to incorrect address details.
If a package is returned due to an incorrect address or failed delivery attempts, re-shipping charges may apply.
Damaged or Missing Items
If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery with:
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Order number
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Photos of the product/package
We will assist you promptly.
Contact Us
For any shipping-related queries, contact us at:
Email: SugarKillerMed@gmail.com